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FAQ

Find answers to all your questions here!

supportWATCH SPECS & WARRANTY

Most of our watches have a water resistance of 3ATM & 5ATM. 

3 ATM = limited waterproof, splash-proof: The watch is protected from splashes such as rain, must not be immersed in water, and must not be used in swimming or sauna.

5 ATM = limited waterproof: The watch can be used in humid conditions, e.g. in surface water. The watch can withstand splashes, shower and is suitable for swimming. It is not suitable for water sports, pool-side diving or sea diving.

 *Please check the specifications on our website.*

Note: The warranty does not cover the watch strap, only the watch itself.

Our leather straps are made of genuine cow-hide leather or artificial leather, depending on the type of watch.

The glass we use for our watches is made of hardened mineral reinforced glass, which is scratch resistant.

OBSYSS offers one year warranty for all its watches that covers manufacturer's defects after the original purchase date from an authorized dealer. 

You can also get a Lifetime Warranty for a small additional cost for each watch

Basically, if the watch parts or mechanics don't work properly, and it is a production error, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt (order confirmation email).

Yes, you can purchase a Lifetime Warranty per watch

Watch batteries are designed to not need replacing often. The battery duration will depend on the watch and its features, but a newly purchased watch should last up to 2 years, or even up to 3 or 4 years in some cases. 

If you do need to replace the battery - any watch repair shop or jeweler should be able to assist you with the battery replacement. We don't recommend replacing the battery yourself, as it requires special tools and expertise.

flightSHIPPING & PAYMENT INFORMATION

We accept all major credit cards/debit cards and customers may also pay using PayPal or Shop pay. 

Unfortunately, we currently do not accept cash on delivery.

With world-leading technology, all watches are manufactured in Beijing by certified watch artisans. We have warehouses in Singapore and China.

Once your payment is verified, we will process your order within 4 hours and ship it within 72 hours. However, this does not include weekends or holidays. 

That depends on the shipping option selected and your location.  

free shipping (5 - 15 business days)

Insured shipping (5 - 15 business days)

expedited shipping (purchase on request, please contact us at support@obsyss.com)

We will provide a tracking number when your items have been shipped out. For more information, please check our Shipping Policy: https://obsyss.de/policies/shipping-policy

Yes, we ship all our products worldwide. However, due to shipping restrictions at our warehouse sites, we are unable to deliver our items to a few countries. For details please refer to our shipping policy: https://obsyss.de/policies/shipping-policy. We are working to improve this, and are always improving our shipping methods! 

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. However, this is just a general guideline and may vary depending on the country to which the order was shipped. 

OBSYSS is not responsible for any duties/taxes that will be applied to your package. Please check with your local customs agency regarding fees.

check_boxORDER INFORMATION & CUSTOMER CONCERNS

We will do everything we can to modify your order upon your request - but if the order is already processed from our end, we will not be able to change the order. Please contact us as soon as you can if you wish to modify your order. 

"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive the tracking information via email and your order status will change to "Fulfilled".

Please always check your SPAM/junk folder, and wait at least 15-20 minutes after ordering. If you still didn’t receive any confirmation, email us at Hello@obsyss.com and we'll get back to you shortly. 

As we process orders after 4 hours of purchase, if you have decided to cancel your order for any reason, please contact us at support@obsyss.com within the 4 hour purchase window so we can handle your cancellation request in time.

Although unlikely, if you received the wrong model or color, please send us an email immediately at support@obsyss.com. Please include a clear photo of the item you received as well as the packaging that came with it. There is information shown in the packaging that could help us further check and resolve it as soon as possible.

We will carefully pack your watch making sure it arrives at your door safely and intact. In very rare cases, if your watch has been broken/damaged during delivery, we will send a replacement free of charge for you. Please reach out to us at support@obsyss.com

In case you do not like the choice of your watch, you can get a full refund. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

We will notify you once we’ve received your return and processed your refund. You’ll be automatically refunded on your original payment method. Please remember it can take 5-10 business days for your bank or credit card company to process and post the refund.

If your watch has been broken/damaged during delivery, we will replace the watch free of charge for you. Please reach out to us at support@obsyss.com

For further information about the refund Policy, here’s the link: https://obsyss.de/policies/refund-policy

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